Frequently Asked Questions

The minimum age to register and play on a45.com is 21 years old. This is a strict requirement under PAGCOR (Philippine Amusement and Gaming Corporation) regulations governing online gaming in the Philippines. All players must complete identity verification (KYC) to confirm their age before making any deposits or playing real-money games. Accounts found to belong to individuals under 21 will be immediately suspended.

a45.com accepts the following Philippine government-issued IDs for identity verification: Philippine Passport, SSS or GSIS ID, Driver's License, PhilSys National ID, PRC ID, Voter's ID, and Postal ID. You will need to upload a clear photo of your ID along with a selfie holding the ID. Verification is typically completed within 24 hours. Make sure your documents are valid and not expired.

No. Each player is allowed only one a45.com account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the login page or contact our 24/7 support team for assistance.

Go to the a45.com Login page and click "Forgot Password." Enter the mobile number or email address linked to your account and you will receive a one-time password (OTP) to reset your credentials. If you no longer have access to your registered mobile number or email, contact our live chat support team and we will guide you through the account recovery process after identity verification.

a45.com supports a wide range of Philippine-friendly payment methods, including GCash, PayMaya (Maya), bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank, as well as debit cards. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on a45.com in compliance with Philippine regulations.

The minimum deposit on a45.com is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary depending on your bank. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your account tier and responsible gaming settings. We encourage all players to set personal deposit limits to stay in control of their spending.

GCash and PayMaya deposits are credited to your a45.com account instantly in most cases. Bank transfers typically take between 15 minutes and 2 hours depending on your bank and the time of day. If your deposit has not reflected after 3 hours, please contact our 24/7 live chat support with your transaction reference number and we will resolve it promptly.

Log in to your a45.com account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit. Your account must be fully KYC-verified before any withdrawal can be processed.

GCash and PayMaya withdrawals are typically processed within 1–4 hours. Bank transfers may take 1–3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. a45.com processes all withdrawal requests within 24 hours of submission, subject to standard security checks.

The minimum withdrawal amount on a45.com is ₱200. There is no withdrawal fee charged by a45.com, though your bank or e-wallet provider may apply their own transaction fees. We recommend using GCash or PayMaya for the fastest and most cost-effective withdrawals.

a45.com offers a wide variety of games to suit every type of Filipino player. Our game library includes online slots with hundreds of titles from top providers, bingo rooms with multiple variants, fishing games for action-packed fun, Go Goal Bingo for sports-themed excitement, and a full live casino section with real dealers. New games are added regularly, so there is always something fresh to try.

Yes! a45.com is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The platform is designed to work smoothly on smartphones and tablets, so whether you are in Manila, Cebu, or Davao, you can enjoy your favorite games on the go. For the best experience, use a stable Wi-Fi or mobile data connection.

Absolutely. All games on a45.com use certified Random Number Generator (RNG) technology, independently audited to ensure fair and unpredictable outcomes on every spin, draw, or hand. Our platform operates under PAGCOR regulations, which require strict standards for game fairness and player protection. The RTP (Return to Player) percentages for all slot games are published in the individual game information panels.

a45.com offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page after you log in. All bonuses come with wagering requirements that must be met before winnings can be withdrawn. We recommend reading the full bonus terms carefully before opting in. Bonuses are available to players aged 21 and above only.

A wagering requirement (also called a playthrough requirement) means you need to wager your bonus amount a certain number of times before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Most bonuses on a45.com are automatically credited to your account upon qualifying deposit. Some promotions may require you to enter a promo code during the deposit process or opt in via the Promotions page in your account dashboard. If you believe a bonus was not credited correctly, contact our 24/7 live chat support team with your deposit reference and we will look into it right away.

a45.com uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored on our platform — all payment transactions are handled by certified payment processors. We also employ two-factor authentication (2FA) for account logins and conduct regular security audits to keep your account safe. For more details, see our Privacy Policy.

a45.com is committed to player well-being. We offer a full suite of responsible gaming tools including deposit limits, session time limits, loss limits, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are accessible via Account Settings or through our 24/7 live chat. For a full overview, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

To activate self-exclusion, log in to your a45.com account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. Once activated, your account will be locked immediately, all marketing communications will stop, and you will not be able to register a new account during the exclusion period. You can also request self-exclusion directly through our 24/7 live chat support team.

a45.com operates in compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations, the government body responsible for overseeing online gaming in the Philippines. All operations are conducted within the legal framework established by PAGCOR to ensure fair play, player protection, and responsible gaming standards. Players must be 21 years of age or older to participate, as required by Philippine law.